90% of Ryanair flights on time in March

Ryanair, Europe’s No 1 airline, today (12 Apr) released its March customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:

• 90% of over 53,000 flights in March arriving on-time
• Less than 2.5 complaints per 1,000 customers
• Less than 1 bag complaint per 2,000 customers
• Over 99% of all complaints answered within 7 days

Ryanair’s Robin Kiely said:

“Ryanair carried over 9 million customers in March with 90% of our 53,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”