Ryanair, Europe’s favourite airline, today (14 Nov) released its October customer service statistics, Ryanair remains Europe’s No 1 customer service airline
89% OF RYANAIR flights on-time in OCTOBER
October customer service statistics
Ryanair, Europe’s favourite airline, today (14 Nov) released its October customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
- 89% of over 60,000 flights in October arriving on-time (down slightly due to bad weather)
- Less than 1.5 complaints per 1,000 customers
- Less than 1 bag complaint per 5,000 customers
- Over 99% of all complaints answered within 7 days
89% of our 60,000 flights arriving on-time
Ryanair’s Robin Kiely said:
“Ryanair carried 10.9m customers in October with 89% of our 60,000 flights arriving on-time, as we continued to improve our customer experience.
With our expanding route network and additional enhancements under Year 3 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
October |
2015 |
2016 |
On-time flights |
92% |
89% |
Complaints per 1,000 pax |
0.83 |
1.40 |
Bag complaints per 1,000 pax |
0.53 |
0.20 |
Complaints answered within 7 days |
99% |
99% |