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Ryanair, Europe’s No 1 airline, today (12 Apr) released its March customer service statistics, which confirm that Ryanair remains Europe’s No 1 customer service airline with:
Ryanair’s Robin Kiely said:
“Ryanair carried over 9 million customers in March with 90% of our 53,000 flights arriving on-time, as we continued to improve our customer experience. With our expanding route network and additional enhancements under year 4 of our “Always Getting Better” programme, Ryanair continues to deliver so much more than the lowest fares in Europe.”
|Complaints per 1,000 pax||1.41||2.28|
|Bag complaints per 1,000 pax||0.50||0.50|
|Complaints answered within 7 days||99%||99%|